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Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when visiting www.pocadonabeija.com.
When using the Poça da Dona Beija website, you are transmitting personal data to Poça da Dona Beija. For Poça da Dona Beija, the privacy and protection of your personal data are highly relevant. Therefore, Poça da Dona Beija expresses its firm commitment to comply with current legislation at all times and this Privacy Policy.
Each time you use this website, you will be subject to the Privacy Policy and the cookie policy in force at that time, so we suggest that you carefully read these Policies to verify if you agree with their terms.
The Poça da Dona Beija website may contain links to websites and services of other companies, which have their own privacy policies, and/or services provided by third parties installed on your device may allow access to information contained therein. We recommend that you carefully read the privacy policies of such third parties. Poça da Dona Beija is not responsible for the practices or contents of the privacy policies of these third parties.
Poça da Dona Beija reserves the right to modify the Privacy Policy based on new legislative and/or regulatory requirements, for security reasons, or to adapt said policy to instructions from data protection authorities.
Whenever a change is made to the Privacy Policy, the user will be informed of the changes through the website or, if necessary, through a communication, and will be asked to renew consent regarding the Privacy Policy text. Poça da Dona Beija will not provide goods or services to the user until they accept the changes to the Privacy Policy.
1 - Responsible for data processing
The person responsible for processing personal data is Jorge Menezes, ENI., henceforth identified on the website by the sub-brand 'Poça da Dona Beija', with registered office at Lomba das Barradas s/n 9675-044 Furnas, São Miguel, Azores; NIF: 221128131.
The user can contact the Data Protection Officer at the following email address: pocadadonabeija@gmail.com
2 - Collected data
Poça da Dona Beija collects different types of personal data depending on the different purposes and dimensions of user/customer interaction with the company. In any case, we emphasise that we do not intentionally collect personal information from children under 18. If we detect that we have unintentionally collected personal information from minors under the age of 18, we will take the necessary measures to delete the information as soon as possible, unless we are obliged by applicable legislation to retain it.
What personal data do we collect?
The personal data processed may vary depending on the purpose, namely including the following:
- First and last name;
- Email address;
- Address (delivery and billing);
- Phone number;
- Date of birth;
- Tax Identification Number;
- IBAN;
- IP address.
What are the purposes of personal data processing?
2.1 Provision of products and services
Poça da Dona Beija may use your personal data when necessary to perform the contract entered into between you and Poça da Dona Beija, including management of online purchases regarding ticket purchase and payment through any means, issuance of electronic invoices and duplicate copies, handling of complaints, requests, or other issues submitted to Customer Support related to purchased tickets, provision of assisted sales services to customers in-store, and prevention of abuse and fraud in data usage.
No caso efetuar a encomenda como ?convidado?, a Poça da Dona Beija irá recolher os seguintes dados:
- First name and surname;
- Email address;
- Delivery and billing address;
- Phone number;
- Tax Identification Number;
- IBAN (International Bank Account Number);
2.2 Development of products and services:
Poça da Dona Beija may use your personal data for the development of its products and services. However, we will predominantly use aggregated data and statistical information for this purpose. Poça da Dona Beija keeps a record of the pages our customers visit within the website to determine which services/products are most requested.
In this case, information regarding the computer or device (including mobile devices) you use to access it is collected, including your IP address, the website through which you accessed ours, the type and language of your browser, operating system, cookies, the country from which you are accessing, referring and exiting pages, URL, platform type, number of clicks, domain names, landing pages, pages visited and the order in which you visited them, time spent on a certain page, date and time of access to our website, access errors, and similar information that your browser sends us.
2.3 Communication:
Poça da Dona Beija may use your personal data to communicate with you, namely, to send you news related to our products or services, or to provide assistance in customer support matters, including responding to and handling user requests through customer service channels, as well as monitoring the quality of our service.
In this case, your full name, email address, and phone number are collected.
2.4 Marketing:
Poça da Dona Beija may use your personal data, including purchasing behavior and navigation, for opinion research and marketing purposes, namely to inform you about our campaigns, promotions, new products and services, birthday offers, and newsletters (if you authorize subscription), which we will do through sending email messages, via social networks, or other equivalent forms of electronic communication, or for research purposes, including market research. The marketing messages we send you will be personalized and tailored to your preferences and personal interests according to the consent given to Poça da Dona Beija for their use.
Subscribing to the Poça da Dona Beija newsletter may involve using personal data to carry out personalized advertising of our products and services available to the user via email or any other electronic or third-party means.
You can unsubscribe from the newsletter at any time by following the information we provide in each communication.
The Poça da Dona Beija may use data that has been identified based on your personal preferences and behaviors, which we collect from your interactions with us, either through the website or through product usage, to send you personalized offers. In this case, the following personal data will be collected: email, first name, last name, date of birth, country, language, items added to the cart, pages visited, items viewed and/or purchased. The processing of data for the purpose of profiling and market research is based on Poça da Dona Beija's legitimate interest. For this purpose, Poça da Dona Beija has considered the interests and rights of the data subjects, and the measures taken by the controller to fulfill its general obligations in terms of proportionality and transparency, having concluded that:
- the impact on fundamental rights and freedoms and guarantees of individuals is minimized;
- such processing can be reasonably expected by the data subject;
- the processing of data for the aforementioned purposes does not lead to exclusion, discrimination, defamation, or situations that jeopardize the reputation and/or bargaining power of the data subject.
If you consider that such processing may have some emotional impact, you have the right to access and/or object to it, as well as to opt out voluntarily without the need for justification.
We inform you that you can limit this purpose by exercising your right to object, by writing an email to pocadadonabeija@gmail.com.
For Poça da Dona Beija, valuing the human side of its customer relationship is fundamental. Even though Poça da Dona Beija uses your data to create profiles, such data processing is solely for the marketing purposes mentioned above. Therefore, Poça da Dona Beija will not make automated decisions in any case, including through profiling.
2.5 Improving the service available to the user:
3 - Access to third parties
Poça da Dona Beija may subcontract other companies to provide certain services, such as payment management, delivery/collection services, customer service, tax and accounting advice, marketing or website maintenance and digital providers. In these cases, these third parties may need access to certain information and user data. Poça da Dona Beija guarantees that, in such cases, these third parties will have limited access to user information, restricted only to the data necessary to carry out the contracted tasks and that a contract has been signed between the parties regulating the protection of personal data, in which these third parties undertake not to disclose the data in any way or use it for purposes other than the provision of the contracted services.
Likewise, Poça da Dona Beija may communicate your personal data when required to do so by law, in the context of legal proceedings or in the context of investigations into suspicious activity.
4 - Storage of data
Poça da Dona Beija stores the personal data you provide on servers that are in a secure environment, protected from unauthorised access, use or disclosure. When personal information (such as a credit card number) is provided on the payment website, it is protected by AutoSSL encryption.
We have adopted the necessary and appropriate technical, electronic and organisational procedures to guarantee the security of your personal data and prevent its loss, misuse or improper access.
We emphasise that we will only process your data for the purposes for which it was collected, under the terms of this Privacy Policy. We frequently review our data collection, storage and processing policies to ensure that we only collect, store and process information that is indispensable for providing or improving our services.
We adopt appropriate procedures to ensure that your information is accurate, complete and current, but it is up to you to update or correct your personal information when necessary.
Since personal data is collected on an open network (Internet), it may circulate on the network without security conditions and may be viewed and/or used by unauthorised third parties, even though appropriate security measures have been taken against accidental or unauthorised destruction and accidental loss, as well as against unauthorised access, modification or dissemination.
5 - Duration
We only keep your personal data for as long as is necessary to fulfil the purpose for which we collected it, to respond to your needs, to your requests, or to comply with our legal obligations.
To determine the period for which we keep your data, we use the criteria set out below. If several criteria apply at the same time, we will store your personal data in accordance with the criterion that means we will store your personal data for the longest period of time.
5.1 When acquiring products and services, we will retain your personal data for the duration of our commercial relationship, including any claims that may arise, as well as for a period of [10] years after the termination of such relationship, without prejudice to compliance with the data controller's legal obligations;
5.2 When you contact us to ask questions, request information, and clarifications, we will retain your personal data for the time necessary to resolve your query/provide the requested information and/or clarifications;
5.3 When you have consented to receive marketing communications, we will retain your personal data for as long as the purpose for which it was collected remains valid, until you unsubscribe or request its deletion;
5.4 Regarding the use of cookies, we will retain them for as long as necessary to achieve their inherent purposes, as detailed in the Cookie Policy;
5.5 The period of time provided for in applicable legislation; or
5.6 Until the specific purpose applicable to certain data ceases to exist.
We may also retain some of your personal data to the extent necessary to comply with our legal obligations, as well as to manage or enforce our rights, including through judicial or administrative proceedings.
In any of the aforementioned situations, if there is a pending judicial or administrative proceeding, the data will be retained during the duration of the proceeding and for up to six months after the final decision is rendered.
After the retention periods mentioned above expire, personal data will be securely deleted and/or erased.
6 - Rights
6.1 Right to be Informed:
Our customers have the right to obtain clear, transparent, and understandable information about how Poça da Dona Beija uses their personal data. That is why we provide you with this Privacy and Cookie Policy.
6.2 Right of Access:
In addition to the right to information, you may access your personal data that we process and hold. In these cases, Poça da Dona Beija will provide you with a copy of the personal data undergoing processing. Furthermore, when requested by electronic means, the information shall be provided in an electronic format of common use.
6.3 Right to Rectification:
You have the right to rectify your personal data if it is incorrect, outdated, or incomplete. To do so, please contact us at pocadadonabeija@gmail.com. If you have created an account on the website, you can access and update your data at any time.
6.4 Right to Erasure / Right to be Forgotten:
You can request us to delete your data; however, please note that this is not an absolute right, as we may have legal grounds or other legitimate interests to retain your personal data.
6.5 Right to Object, including Direct Marketing:
You can choose to be removed from our direct marketing communications at any time, as well as object to the processing of your personal data. The easiest way is to contact us for this purpose. You may also object at any time to the profiling and use of your data for market research. We emphasize that Poça da Dona Beija does not make automated decisions, including based on profiles created through processed data.
6.6 Right to Withdraw Consent:
You can withdraw your consent to data processing when such processing is based on your consent. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
6.7 Right to Lodge a Complaint with the Supervisory Authority:
If you believe that the processing of your personal data by Poça da Dona Beija violates applicable data protection laws, you have the right to lodge a complaint with the supervisory authority. Please feel free to contact us before filing any complaint.
6.8 Right to Data Portability:
You have the right to move, copy, or transfer your data from our database to another.
6.9 Right to Restriction of Processing:
You have the right to request the restriction of processing of your data in the following situations: if you contest the accuracy of the data, if the processing is unlawful and you oppose the deletion of your data but only request restriction, if the data is no longer needed by Poça da Dona Beija but is needed by you, or if you have exercised the above-mentioned right to object, during the period while Poça da Dona Beija verifies whether its legitimate grounds for processing override yours.
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Please note that these rights, like any others, should be exercised reasonably and in good faith by their holder. If requests to exercise your rights are manifestly unfounded or excessive, for example, if you request information unreasonably and repeatedly or abuse the right to receive information, including providing false or misleading information, Poça da Dona Beija reserves the right to charge a reasonable fee taking into account the administrative costs of providing the information or to refuse to process your request.
7 - Guarantees and Warnings
7.1 Recommended Browsers for Proper Page Viewing:
The Poça da Dona Beija website is optimized for viewing in Google Chrome, Safari, Mozilla Firefox, Microsoft Edge.
7.2 Cookie Policy:
Cookies are small data files that are installed on the user's computer or any other device when visiting a website. They are used to record information about the user's browsing habits in order to facilitate and enhance the browsing experience. These files are stored on the user's terminal, contain anonymous data, and do not damage their computer. Cookies are used to record user preferences such as selected language, login details, or page customization, both during browsing sessions and on future visits.
The web server registers and stores only the information typically recorded by servers: the Internet Protocol (IP) address through which the user accessed the internet; the date and duration of the user's access to the website www.pocadonabeija.com; the internet address of the website from which the user directly accessed the site www.pocadonabeija.com.
The information collected on the website www.pocadonabeija.com aims to measure the number of visits to the different pages that compose this website, which will allow Poça da Dona Beija to make the website www.pocadonabeija.com more useful to its users.
This information is not used by Poça da Dona Beija to track or collect any personally identifiable information from visitors, including linking IP addresses to the identity of computer users, nor for any purpose other than that stated in the preceding paragraph.
In accordance with Law No. 41/2004 of August 18, the storage of information and the possibility of accessing information stored on a user's terminal equipment (such as through cookies) are only carried out by Poça da Dona Beija if the user has given their prior and express consent to the installation of cookies on their equipment.
7.2.1 Types and Functions of Cookies:
7.2.1.1 Functional Cookies:
These cookies are necessary to navigate the website. They also allow us to remember user preferences, such as the selected language for accessing our site. These cookies are managed by Poça da Dona Beija and are described below:
- User identification: To identify and authenticate the user as well as to save items added to the cart or favorites list. Stored only during the user's session.
- Session identification: Identifies user requests during the session, including the choice of country and language. Persistently stored until cookie renewal.
- User navigation: Allows identification of user navigation, such as login, first page visit, scrolling, and click areas. Stored only during the user's session.
- Protocol: Allows switching between insecure (http) and secure (https) domain protocols. Stored only during the user's session.
7.2.1.2 Performance:
These cookies allow us to enhance the functionality of our site by analyzing its usage. In some cases, they help us improve the speed at which navigation is performed. Not accepting these cookies may result in slower website navigation and lack of recommendations. These cookies enable us to continually improve our website to make shopping easier and more enjoyable for the user, as well as to enhance the marketing messages directed to our customers. These cookies are managed by authorized partners, for the purposes mentioned below:
- Google Analytics: A service provided by Google, based in the United States, to monitor our website. It gathers information about user access, including the number of times a user visits the website, dates of the first and last session, session duration, search engine and search keyword used to access our website, third-party website or link clicked to access amazeazores.com, location in the world from where the website was accessed, and the device used. The configuration and storage of this cookie are predefined by the Google service. Poça da Dona Beija is not responsible for the content or accuracy of third-party websites. Cookies are stored persistently until cookie renewal.
- Hotjar: Click mapping service provided by Hotjar Ltd, Level 2, based in Malta, which allows us to gather information about the most clicked areas on the site and their duration. These cookies help us understand if there are any areas of the site where users encounter difficulties so that we can improve the navigation of our website. Cookies are stored persistently until cookie renewal.
- Salesforce: Demandware is a technology used in building cloud-based e-commerce platforms. During navigation on the website, this technology may collect information through the use of information gathering tools such as cookies and web beacons ("Site navigation information"). Site navigation information includes standard web browser information (such as browser type and browser language), your IP address (Internet Protocol), and actions performed on amaze.com (such as viewed web pages and clicked links).
7.2.1.3 Marketing:
These cookies record your product preferences and purchases, and assist us in our marketing initiatives. Additionally, they allow us to share data with our advertisers so that the advertising presented to you is more relevant based on your preferences. We collaborate with companies that may collect browsing information from our site and your interaction with our communications and advertisements, in order to display personalized ads on behalf of Poça da Dona Beija. Our website and application also use retargeting technologies that enable us to show personalized ads to our visitors who have shown interest in our store and products, featuring products viewed on partner websites. Poça da Dona Beija is not responsible for the content or accuracy of third-party websites.
- Facebook: Records navigation, viewed products, and purchasing behavior on our website so that we can communicate with you in a personalized manner and show you relevant products and services according to your preferences on the Facebook and Instagram social networks. Cookies are stored persistently until cookie renewal.
- Google Adwords: Records navigation, viewed products, and purchasing behavior on our website so that we can communicate with you in a personalized manner and show you relevant products and services according to your preferences on Google search engine and Google partners. For more information, please read Google's advertising settings: https://adssettings.google.com/authenticated.
- Ingenious Technology: These cookies optimize marketing ad campaigns. Cookies are stored persistently until cookie renewal.
In case of blocking or not authorizing the use of cookies, no cookies will be stored on your device, but the proper functioning of our website is not guaranteed. You may not derive maximum benefit from the content available on the website, as authorization for the use of cookies will be requested on each new visit to the website.
Users have the right to withdraw their consent related to this Cookie Policy at any time by deleting stored cookies on their computer through the settings options of their Internet browser.
You can find this information for major Internet browsers at the following addresses:
Chrome: at https://support.google.com/chrome/answer/95647
Explorer: at https://support.microsoft.com//help/278835/how-to-delete-cookie-files-in-internet-explorer
Firefox: at https://support.mozilla.org/
Safari: at https://support.apple.com/kb/ph5042
Finally, if you wish to have greater control over the installation of cookies, you can install programs or add-ons to your browser, known as 'do not track' tools, which will allow you to choose which cookies you want to allow.
Any changes to this Cookie Policy will be properly advertised through a notice published on the website related to it. Whenever there is a change, you will be asked for your explicit acceptance of the Cookie Policy in its amended version.
7.3 Right of access:
This notice was last updated on 15th of June 2024